Introduction and Scope

Naqqe Technologies LLC (referred to as “we,” “us,” “our,” or “Naqqe”) is committed to safeguarding your personal information. This Privacy Policy outlines the personal data we collect, how it is used, disclosed, and protected, as well as your rights and how you can exercise them.

Applicability: This Privacy Policy applies to users accessing our website, services, and mobile applications, and any other interaction with Naqqe, regardless of location.

2. Data Controller Contact Information

Data Controller: Naqqe Technologies LLC, 651 N Broad St Ste 201, Middletown, DE 19709, USA Contact: For privacy-related inquiries, contact us at support@naqqe.com. If you are in the EU/EEA, you may also contact our EU representative at [Provide Contact].

3.Types of Data Collected

• Personal Identification Information: Name, email, phone number, date of birth, gender, payment details.
• Health and Therapy Data: Information shared during therapy sessions, consultation records, provider notes, and any files uploaded to the “My Documents” section.
• Technical and Usage Data: IP addresses, device information, browser type, operating system, and data on how users interact with the app (cookies, analytics).
• Financial Data: Payment method details for service transactions.

4. Purposes for Data Collection and Use

• Service Provision: To provide therapy, life coaching, and business coaching services; to process bookings; and to communicate with you.
• Platform Optimization: Improving user experience and enhancing services through analytics and feedback.
• Marketing (with Consent): If you opt-in, we may send newsletters, offers, or updates. You may unsubscribe at any time.
• Legal Compliance: Ensuring adherence to legal obligations, including cooperation with authorities where required.

5. User Rights Regarding Personal Data

• Access and Rectification: Users may view and correct their personal data through their account settings or by contacting us.
• Data Portability: Users may request a copy of their data in a machine-readable format.
• Right to Erasure: Request deletion of personal data in certain circumstances, such as when the data is no longer needed for the purpose for which it was collected.
• Restriction of Processing: Users can request limitations on processing when contesting data accuracy or legality.
• Objection to Processing: You may object to processing your data for direct marketing or based on legitimate interests.
• Withdrawal of Consent: You can withdraw consent for any data processing activities at any time.

6. Data Sharing and Disclosure

• With Providers: Personal data relevant to therapy services will be shared with your chosen providers under strict confidentiality agreements.
• Third-Party Service Providers: We may share data with vendors (payment processors, analytics tools, customer support services) under strict data protection agreements.
• Legal Obligations: Data may be disclosed if legally required to protect our rights, property, or safety, or to comply with legal obligations.
• Aggregate Data: Non-personally identifiable data may be shared for research, marketing, or analytics purposes.

7. International Data Transfers

Cross-Border Transfers: Your data may be transferred to countries outside your jurisdiction, where data protection laws may differ. Naqqe ensures appropriate safeguards (such as standard contractual clauses) are in place for these transfers.

GDPR and International Frameworks: Naqqe adheres to GDPR and similar frameworks (e.g., EU-U.S. Privacy Shield or other approved mechanisms) where applicable.

8. Data Security and Protection

• Encryption: All data is encrypted at rest and in transit using industry-standard protocols (e.g., TLS/SSL).
• Access Controls: Personal data access is restricted to authorized personnel and service providers bound by confidentiality.
• Security Audits and Monitoring: We regularly perform security assessments and monitoring to identify vulnerabilities and prevent unauthorized access.
• User Responsibility: Users are responsible for securing their accounts with strong passwords and safeguarding login credentials.

9. Data Retention and Deletion

• Retention Period: We retain personal data only as long as necessary for the purposes for which it was collected, unless otherwise required by law.
• Deletion Requests: You may request that we delete your data, and we will do so unless retention is required for legal or regulatory compliance.

10. Cookies and Tracking Technologies

Types of Cookies: We use session cookies (temporary) and persistent cookies (remain until deleted) for user authentication, platform functionality, and performance analytics.

Tracking and Analytics: We use third-party tools like Google Analytics to understand user interaction with the platform.

Cookie Preferences: You can disable cookies in your browser settings, but this may impact platform functionality.

11. Legal Basis for Processing Data

• Contractual Necessity: We process personal data to fulfill our obligations in providing services to you.
• Consent: For marketing activities, users’ consent is required, and preferences can be adjusted or revoked at any time.
• Legitimate Interests: Data is processed for legitimate business purposes, ensuring this does not override users’ fundamental rights and freedoms.

12. Children’s Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect data from minors unless parental consent is provided. If we become aware of data collected from minors without consent, we will take steps to delete it.

13. Changes to this Privacy Policy

• Notice of Changes: We will notify users of significant changes to this policy through the app or email.
• Continued Use: By continuing to use the platform after changes are made, you agree to the updated Privacy Policy.

14. Contact Us

For questions regarding this Privacy Policy or to exercise your data rights, contact Naqqe’s Privacy Team at support@naqqe.com.

[Add Data Protection Officer details, if required].

Last Updated: 22-10-2024